At C4UCHC, we respect your rights, values, and dignity and are dedicated to providing you and your family with high-quality medical care. As a patient of C4UCHC, you have the following rights:

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• Access to Care: You have the right to impartial access to medical treatment.

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• Respect and Privacy: You have the right to be treated with courtesy and respect, ensuring your individual dignity and privacy needs are protected.

 

• Non-Discrimination: You have the right to be free from discrimination in admission, treatment, or participation in our programs, services, and activities.

 

• Freedom from Harassment: You have the right to be free from all forms of harassment or abuse.

 

• Privacy of Health Information: You have the right to personal privacy and to access and obtain information about disclosures of your health information in accordance with law and regulation.

 

• Access to Records and Support: You have the right to access your clinical records and to allow a family member, friend, or other individual to be present for emotional support during your visit.

 

• Safe Care: You have the right to receive care in a safe setting and the right to treatment for any emergency medical condition that may deteriorate without treatment.

 

• Conduct Rules: You have the right to know the rules and regulations that apply to your conduct.

 

• Involvement in Care Decisions: You have the right to be involved in decisions regarding your medical care.

 

• Support Services: You have the right to know about available patient support services, including those for individuals who do not speak English or are sight or hearing impaired.

 

• Care Plan Participation: You have the right to participate in the development and implementation of your plan of care.

 

• Experimental Treatment: You have the right to know if any medical treatment is for experimental research and the right to give your consent or refuse to participate in such research.

 

• Financial Information: You have the right to receive a reasonable estimate of charges for your medical care and to obtain a clear, understandable, itemized bill with explanations of charges.

 

• Financial Resources: You have the right to full information about available financial resources for your care, including information on Medicare eligibility.

 

• Medical Information: You have the right to information about your diagnosis, planned course of treatment, alternatives, risks, and prognosis.

 

• Grievances: You have the right to express grievances regarding any violation of your rights as stated in Florida law using the grievance procedure of your healthcare provider or facility. You may also file a grievance with the appropriate state licensing agency.

 

• Right to Refuse Treatment: You have the right to refuse treatment, except as otherwise provided by law.